Experience:

Medical case manager lead Case Manager Lead 2018- 2020
Turning Point of Central Florida
Provided client centered services and implemented client action plan: linklinked the client with medical, mental, and dental services. CoordinateCoordinated appointments and transportation as needed. MonitorMonitored client housing situation and linklinked with housing resources as needed. FollowFollowed up with client adherence to medication and treatment recommendations. Developed and completecompleted intake, in-depth assessments, and action plans with client. EducateEducated client about Ryan WhiteWhite's services and other HIV services. LinkLinked client with community resources, promotepromoted client wellness, and reviewreviewed medical records. IncorporateIncorporated client education into actionan action plan to reinforce client knowledge of his/her condition, to ensure understanding of long-term plan and maintain client compliance. DocumentDocumented progress.

Mental Health Targeted Case Manager 2015- 2018
Carrousel Therapy Center
DevelopDeveloped and maintainmaintained clinical records and program documentation according to contract and Medicaid standards, including: assessments, treatment plans, progress notes, and discharge. Worked with client and family according to service plan goals and objectives by linking client with resources and services, coordinating appointments, reviewing medical records, and monitoring client progress and needs. RequestRequested on-going authorization and completecompleted peer reviews with insurance for continuecontinuation of services. FacilitateFacilitated services and linklinked with support services such as housing, educational services, transportation, financial assistance, and food banks. DocumentDocumented progress.

Referral Coordinator 2013-2015
Impower
ProcessProcessed referral within the first 48 hours: verified insurance, requestrequested authorization as needed for Medicaid patients, and assigned referral to staff or closed referral. Provided clients with community resources when unable to process referral and completecompleted other administrative functions associated with referrals.

Clinical Assistant internIntern 2013
Answered phone calls, greetgreeted and checkchecked in clients, scheduled appointments, verified insurance benefits, prepared new patient intake packages, and collected copaysco-pays and other duties as assigned.