Good evening.,

Sadly, your response to our last e-mailemail regarding the server was not expected.

A mutual treatmentMutual respect for the agreement between the two sides should be maintained, a. A client pays to getreceive certain services done byfrom the company that they have contracted,; otherwise, they have all rights to demand a complete or a partial refund, depending on the situation.

As for our state, we rented a “working” server, provided with certain properties such as active protection against DDoS attacks and such, with your side complementingconfirming that there willwould be no issues. evenEven if there iswere an active issue/attack, the server willwould still be running online, as mentioned in your details about the anti-DDoS program information on your subscription programs.

We were charged €177 for rentingrent, maintenance and security, all. All we had in return was a two-daystwo-days' online server, and another 10 days either being shut down from your side or due to your companycompany's being out-of-service for some reason, without even considering notifying your clients about the suspension of the services.
As mentioned in previous e-mailsemails, this situation directly affects our company directly, either be by losing clients, or directly losing funds directly tofor online service that is not working as it was meant to be, or at least as we have read in your contract programs with your clients.

As for the third time mentioning this in e-mailsemails, we demand a full refund on the costs that we were charged with, we. We no longer want to continue this service, this. This service has severely damaged our company. severely, weWe do not want an apology, as we have received from your side earlier. SimplyWe simply want a refund.
Otherwise, we wouldwill have to comply withwork within PayPal policy to force a refund.