Dear Mr. Smith,

As a head of the bus service of the city of Malaga, I believe you are aware aboutof the bus service problems that's been going on in the city for the last two weeks.

I am writing you to inform you about the details of these problems. The buses miss their schedule very often. Especially, especially in the mornings, when the bus demand is very high. Another major problem - buses often get broken while being on the line with passengers. Several times over the last two weeks, I was asked to leave the bus and wait for the next one.

Because of these problems, I am getting late to my work late. I also receive late fines because of the control system implemented at my office. Relying on the bus schedule is very critical for me, especially because I transfer to the Red line train. The train is scheduled to go to downtown at 7.05 every morning, and in case I miss the train, I need to wait for another 20 minutes.

I would like the bus service company to address most of the current problems that cause these delays. I would also be thankful if you let me know when to expect busses getting back to their schedule.