The beneficiary would be involved at every stage of the production support, and would be managing the application from Infosys’s side. Some of the important day to day activities of the beneficiary would be:

 Application/Production Support and Case Resolution
 Application Maintenance
 Mentoring Team
 Root cause analysis
 Bug fixing (Short term fix & Long term fix)
 Testing
 Knowledge Management & Care plan documents preparation
 Status Reporting
 Deployment of new releases, server setups
 Interacting with Contract Manufacturers