Manila, on the scenario for RNA, with a non-communicating meter and a pending FA, without an external ID. Andy answered the question. Andy, states no more emails to UIQ isare necessary, since UIQ issued the FA. The question is how to resolve the RNA, with this scenario. Process the RNA exception per the existing job aid. The pending FA shouldn’t affect current billing. If the scenario, isn’t documented in the current job aid, please send the scenario to the onshore SME. The SME will notify the Sr. Specialist of the required updates. If both services require billing, bthen illssue a partial bill., Ddelete the RNA bill segment, place a Bill After Date on the account and note Ccustomer Ccontact.