DHL is a global leader in logistics,. iIt is an international air express industry, whose business includes courier services, contract logistics, air and ocean freight, engineering and consultancy to different business such as electronics, life sciences, financial , automotive, ,industrial , consumer and other value-added services. DHL provides related supply chain analysis such as network and facility design, integrated IT solutions warehousing, transportation management and consolidation, primary and secondary packaging, customs clearance services, security and cargo insurance. DHL Global forwarding manages the flow of goods and information across a customer's’ global supply chain, connecting suppliers, carriers, customs brokers and end-users through a seamless supply of distribution services.
As an express carrier, timely delivery and customer satisfaction are its objectives. These objectives can be met by effective operations management. However, problems commonly arise in a company and through operations management, problems can be tackled by observation, formulation, analysis and implementation.